Newcastle Carers Survey 2016
What people thought about care
45% of carers were extremely or very satisfied with either their own care and support services, or those provided to the person they care for. 32% were quite satisfied. The majority of people who had had discussions about services they or the person they care for received said that they were always or usually involved in these discussions.
The quality of information and advice
The majority of carers who had tried to find information said that it was easy to find, and nearly all said that it was quite helpful. However, we are aware that some people found getting hold of information difficult, and we will look at possible ways to make this easier.
Carers’ quality of life
We found that most carers had few or no worries about their personal safety or ability to take care of themselves. The issues that many carers said were important to them were being able to spend their time the way they wanted, having enough control over their daily lives, and having enough social contact with others.
Changes since 2012 and 2014
This survey first ran four years ago, in October 2012, and again in October 2014. There have been relatively few changes in people’s responses since then. Changes which have occurred are:
· There has been a decrease in carers replying that they are very or extremely satisfied overall with care and support services since 2012, from 53% to 45% in 2014 and 2016.
· Fewer carers say that they can spend their time as they want, doing things they value or enjoy, or that they do not have enough social contact with others.
· In 2012, 70% of carers in the survey had not heard of a Carers Emergency card. In 2016, this percentage was 76%.
The main issues that emerged from the survey related to whether carers felt they had enough control over their lives, and enough social contact with other people. We also found that many people had not heard of the Carers Emergency Card.
Free Computer Training for Newcastle Residents
Newcastle City Library is delighted to announce that due to popular demand they have scheduled even more courses to help Newcastle residents to get online, dates have now been released for courses running up to December 2017.
Please see below a brief description of the courses and instructions as to how residents can book a place.
Booking instructions for all courses (except Get Online Champions training)
For more information and/or to book a place on any of these courses go to the Newcastle City Libraries Eventbrite page or call 0191 277 4100. Bookings require an email address, if the customer doesn’t have one just advise them to use Getonline@newcastle.gov.uk and their E-ticket will be posted to them.
Learn My Way, Basic Computer Training
This is a brilliant course supporting people to develop basic computer skills which will help them to understand how to access and use the internet. Learners will develop their confidence in using a computer, learn how to send an email, search the internet for information and attach their CV to emails. we can also accommodate learners who have some knowledge and want to upskill themselves.
All of these courses are free and run at the City Library, over 2 sessions (two and a half hour per session, always on a Thursday morning 10.30 – 1.00pm) expenses of £4.00 will be paid on production of a valid day travel ticket.
One to one support is given to each attendee this extra service has proven invaluable to customers who are nervous or have a barrier to learning.
Time, 10.30 – 1.00pm – Venue Newcastle City Library
Techy Tea Party
These informal sessions are for customers who have a tablet, iPad or smartphone that they want to get more out of. Or for those who are interested in getting one but would like to have a practice first. Topics covered include basic settings, how to secure their device, general navigation and downloading apps. The sessions take place on the second and last Thursday of every month at the City Library, 2.00 – 3.30pm. Customers can book themselves a place on a date and time that suits them. [Please note: If your customers have an iPad they will need to bring their Apple ID; if they have a tablet they will need their email address and password].
Basic Computing and Money Online (starting 27/09/17)
This is a new course aimed at those who want to gain basic computer skills as wells as learn about online tools and services that could help them save money. Email addresses will be set up for those who don’t have one. Participants will also be shown how to set their rent account up online (YHN tenants only) and also their NCC My Account (all), which will give them access to their online Council Tax and Housing Benefit Accounts. The course will run as a single session on a Wednesday each week, participants need only attend once for two and a half hours, places must be booked. On receipt of a valid day travel ticket £4.00 expenses will be paid. One to one support is given to each attendee this extra service has proven invaluable to customers who are nervous or have a barrier to learning.
Telephone Package for Low Income Users
Do you like going to the cinema?
Do you have Type 2 Diabetes? Read on…
DNEX 2017 Exhibition – The Annual Exhibition of Disability North
Reading Well – helpful books at your local library for people with long term conditions
How to Make your Home Safer for Loved Ones with Alzheimers/Dementia
Women and Diabetes
The event will also focus on meeting the best outcomes for people with diabetes, while also looking to prevent future cases of type 2 diabetes. (Click here for an animated film on how to make healthy lifestyle changes when at risk of developing type 2 diabetes.)
The slogan for this year’s World Diabetes Day is “Our right to a healthy future”
Blind Association Information and Equipment Open Day
Northumberland County Blind Association (NCBA) are holding their annual Information and Equipment Open day on Thursday 7th September 2017, 10am – 2.30pm at Reiver House, Morpeth.
This year they have a number of Assistive Technology suppliers who will be on hand to offer expert advice, demonstrations and information about a range of Low Vision Aids (LVAs), suitable for blind and partially sighted people. Sight loss organisations including the Macular Society and Blind Veterans UK, along with Action for Hearing Loss will also provide information and advice about services and support.
They will be holding demonstrations of iPads, tablets, smartphones and eReaders for those with little knowledge or experience using these devices. In addition, a demonstration of the new OrCam MyEye (‘a wearable device with a smart camera designed to assist people who are blind or visually impaired’ – www.orcam.com) will take place on the day.
Free entry, sighted guides and refreshments are available on the day.
Click here to access the NCBA website.
Travel and Insurance Companies Specialising in Disabled People and their Carers
Why not have a go at a Sport?
Diabetes Wellness Day North
Diabetes Wellness News
Tyne and Wear Metro ‘I Need a Seat’ badges
Do you have a Motability vehicle? Do you know what is covered by the Motability insurance?
Blogs for Disabled People and their Carers
If you want to read some truly inspiring personal stories and insightful, practical articles relating to disability and getting older you’re in the right place. One of our contacts has scoured the internet to find the 100 best blogs for disabled people and carers. Just click on 100 Best Blogs to open up a whole world of stories and advice from osteoarthritis to MS and everything in between.
SHHH! Self Help Support Group for Hard of Hearing and Deafblind people
Deaflink is advertising a monthly self help support group for hard of hearing and deafblind members at St Andrew’s Church ground floor cafe (opposite NEXT and Eldon Square), Newgate Street, Newcastle NE1 5SS from 1.30-3.30pm on the first Tuesday of every month.
The group invites external speakers to present on topics linked to hearing loss and support services.
For more information, please contact Deaflink:
Minicom/Phone: 0191 281 2314
Text: 0789 732 9359
Wheelchair Accessible Taxis
We have recently added on our website a list of local taxi firms which have wheelchair accessible vehicles within their fleet. This can be found by clicking on ‘Useful Links’, then ‘Research’ on our homepage.
Warm Home Discount Scheme
You may be entitled to £140 off your electricity bill this winter.
You qualify for the discount if on 10 July 2016 all of the following applied:
- your electricity supplier was part of the scheme
- your name (or your partner’s) was on the bill
- you were getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)
Further details can be found on the gov.uk website
The Golden Guide 2017
This is a new free handbook for over 50s full of details on all aspects of life. (NDF provided information for the original version of the handbook.) The handbook is available in libraries, GP surgeries and various other outlets, and can also be accessed online at Golden Guide 2016, or by post (phone 0191 386 5918).
We found an easy to read article on credit unions in the September-October 2016 edition of the Elders Council of Newcastle newsletter. Whether you are a potential saver, or whether you would benefit from a loan from a credit union, this could be the way into finding out more. Just click on the Elders Council newsletter September-October 2016 and turn to page 17.
Protect Yourself from Scams
The following Rica blog post provides practical advice on how to recognise scams, how to protect yourself, and where to report scams if you’ve been affected. Just click on the following for more information: Protect yourself from scams
Ostara (formerly Community Care Alarm Service) 24-hour response and support
There’s a very informative article on the above on page 20 of the Elders Council of Newcastle newsletter, May-June 2016 edition. The newsletter can be found at: Elders Council newsletter May-June 2016
Using your Bus Pass for a day out
Did you know that you can use your bus pass to enjoy a day out? For more information, please see the article on page 4 of the Elders Council of Newcastle newsletter, May-June 2016 edition. The newsletter can be found at: Elders Council newsletter May-June 2016